If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund or replacement depending on the product category and condition. Please note that some products are not eligible for a return if the product is “No longer needed” Used Electronic 

device related issues after usage or the expiration of the return window,

1.1 7 Days; Return and refund/replacement. No questions asked

1.2 Lifestyle: Top, Ethnic Set, Kids TShirt, Shirt, Suitcase, Backpack, Sunglass, Belt, Frame, Hand Messenger Bag, Sling Bag. 7 Days; Return and refund/replacement. No questions asked

2.1 Groceries


2.2 Health & Beauty 

7 Days; Return and refund/replacement.

Not eligible for return if the item is “No longer needed”

3.1 Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) – eligible for selected products on

3.2 This policy shall be applicable selectively

 (geographical coverage, product, customer and time periods).

3.3 No Returns categories

Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail