Yes we may charge for delivery  

Our 2-3 working day delivery means that if you order by 4pm on Monday, your order will usually be with you on Wednesday, however this is not a guaranteed delivery.

If you have received a short delivery, before contacting the Customer Service Team please check your order confirmation to see if the item has been shipped, if this does not appear on the confirmation this can be due to it being out of stock. You can subscribe to emails to advise when products of interest are back in stock. If your missing item/s shows on your order confirmation please contact Customer Services as soon as you can on 01785 88 69 88

You will receive an invoice in the order confirmation email also you will receive an invoice with delivery

Your refund will be made to the account your credit is linked to as soon as your refund request is approved and will be reflected in your account instantly. However, your loan is not considered closed, if you want to use your right to withdraw from the loan, you can contact your bank individually.

A wishlist is an eCommerce feature that allows shoppers to create personalized collections of products they want to buy and save them in their user accoun

If you have received an incorrect or damage item in your order, please let Customer Services know as soon as you can on 01785 886988 or alternatively please click “Returns” and select the order number which includes the item/s you’d like to raise a query on. Please then click the product/s you should have received and state the reason as ‘incorrect item’ and advise what you have received instead, this will then generate a ticket to the Customer Service Team and they will be in touch in regards to the solution/outcome. Please provide Customer Services with the full description and the barcode of the incorrect or damage item you have received.

Yes, you can, Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with our terms and guidance. Non-acceptance of an order may be a result of one of the following:

Tracking number or tracking code is a unique number assigned to each package, which allows you to monitor the movement of the parcel between the countries or even inside one country